Disney's NextGen Initiative | Page 2 | Inside Universal Forums

Disney's NextGen Initiative

  • Signing up for a Premium Membership is a donation to help Inside Universal maintain costs and offers an ad-free experience on the forum. Learn more about it here.
More info concerning NextGen at MiceAge today.

The other group that was cut loose from Al Weiss, and whom Meg Crofton won’t have control over, is the secretive Next Generation, or NextGen, organization that has been given a nearly limitless budget to remake the entire Disney theme park experience, at least for Floridians. The NextGen team is led by Jim McPhee (shown below), a well-liked senior leader who worked his way up from a host at the Tiki Room in the 1970’s to a Senior Vice President overseeing the NextGen skunkworks. NextGen, working closely with a team from WDI, has been manifesting itself in its early stages in some of the interactive queues popping up primarily in the Magic Kingdom with varying degrees of success. But the real NextGen goal is to remake how a visitor plans and experiences their stay at Walt Disney World, from pre-arrival to departure.
dThe core of the NextGen concept is something that currently has the working title of XPass, which is the next generation of Fastpass. XPass would work with the backbone of the current Fastpass and PhotoPass systems, but would go far beyond anything offered today as visitors would plot out each day of their Disney vacation weeks or months in advance with XPass. The system would schedule not just the big E Ticket return times for you, but nearly everything about your visit from lunch seating’s and Fantasmic! viewing to meet n’ greets with your kids preferred Characters to the smaller attractions and shows. The attractions that currently offer Fastpass to any park visitor, and plenty of attractions that don’t have Fastpass currently, would be converted over to XPass so that the only way to access a priority boarding slot at the ride would be to book your vacation with Disney and give your vacation plans over to the XPass system in advance.

An XPass card with an RFID tag in it and the visitors own smart phones (or a loaner unit from Disney) and the new QR codes they can scan would be necessary for anyone booking their trip through Disney. With the XPass RFID tag monitoring your every movement around property, every single on-ride photo or video capture device would know which vehicle you are in on rides, and once you walked out the exit it would offer instant picture previews sent to your phone for your purchase consideration through PhotoPass. XPass would seemingly know no bounds when it comes to planning your entire vacation and then shepherding you through day after day of pre-planned reservations and appointments and Character greetings and ride return times.

The entire NextGen and XPass concept is near and dear to Bob Iger’s heart, and the WDW planners hope to be rolling this all out by the middle of this decade. It’s a massive undertaking, and with this management overhaul Tom Staggs wanted the NextGen team to report directly to him instead of going through Al Weiss as it had done since its inception a few years ago.

Not surprisingly, an XPass concept could wreak havoc with many of Disneyland’s Annual Passholders who just drop in for a few hours at a time. DCA already dealt with a stream of enraged AP’s last June when they arrived to see World of Color for the first time and were told they should have been there that morning to get a Fastpass. The AP crowd has figured out how to schedule in a World of Color Fastpass, or purchase a dining package to get one, but it was ugly for those first few weeks last summer. The transition to an XPass type of preferred experience is something best rolled out in WDW, and most people in TDA are more than happy to let the Floridians have at it.
 
I really do not like the sound of this Xpass. The fastpass system now is alredy a great perk for Disney and I do not want to have to plan out my day in advanced just to get one. What I like about the parks is that I get to relax and do what rides I want when I want. I do not want to be controlled and not be able to chose when I do things. I hope that this is added to fastpass and does not replace it in the end.
 
The beginning of the end in my opinion. I like to pack up and go last minute since I have an AP, now, not only will I have to book my hotel, but I'd have to rush online and see what times are left for Soarin the day I'm there. Its a fact I'll probably never ride that ride again.
 
The beginning of the end in my opinion. I like to pack up and go last minute since I have an AP, now, not only will I have to book my hotel, but I'd have to rush online and see what times are left for Soarin the day I'm there. Its a fact I'll probably never ride that ride again.

I don't want to seem like I'm making excuses, just merely looking from another perspective.

All of this talk of the XPass is speculation at this point. Yea, we have an idea as to what's in store, but we don't know all the full details. I'm sure we're going to see this come out with a few other specs that will cater to those that just wing it.

The XPass is definitely not built for the local, but for the out-of-towners, who don't have the luxury us locals (or those close enough) to experience the rides every day/week.

So with the Xpass for the out-of-towners, I assume they will be utilizing the Fastpass line to enter any attraction, leaving the Stand-by line for the regulars. I'm going to make a safe bet that the Stand-by line will go down substantially since most of the attendance at the parks in Orlando will be out-of-towners using said XPass.
 
I actually like this idea of an Xpass, but I don't like the fact that everything is scheduled. And what happens if a ride breaks down? Can you say "mass-hysteria"? Not to mention, there is no way to predict how long the line would be several months in advance. I would prefer it if the hardcore scheduling was an option, because I think it definitely has some benefits, but, unless Disney figures out a perfectly lenient way for this to work, this will be a disaster.
 
The tracking thing around the resort doesn't matter to me. I don't care if Disney knows what time I rode the Peoplemover. I like the idea of Photopass and Fastpass being combined like that though. Especially on a phone. It could save a lot of paper and necessary waste. But having to plan Fastpasses depresses me. That option I do not want.
 
This is a draconian business move from my perspective. They are attempting to turn each park into a quasi website... one that can track (and hopefully) control your every move. With every swap of the xpass you are setting a 'cookie'; one that you cannot delete. There is far more to this project then creating 'a better experience' for the guests. It's right up there with Magical Express where guests think they are getting a perk only to find they have just paid big bucks to be locked away in a kind of 'happy' prison for a week.

As for Nextgen's development of interactive queues, I have the feeling that they might have something to do with the so-called xpass. They seem over the top and outlandish now, but they might not when xpass is released. Imagine the fun for stand-by crowds; getting to stand outside and play with a pipe organ for 30 minutes before you move onto the next interactive for 30 minutes.

Sorry to sound so austere but this is what I feel Disney is working on in the long run.
 
My guess is the stand by lines will be known as the stand still lines as you watch hundreds of "preferred" guests pass you by.

100% agreed

--- Update ---

This is a draconian business move from my perspective. They are attempting to turn each park into a quasi website... one that can track (and hopefully) control your every move. With every swap of the xpass you are setting a 'cookie'; one that you cannot delete. There is far more to this project then creating 'a better experience' for the guests. It's right up there with Magical Express where guests think they are getting a perk only to find they have just paid big bucks to be locked away in a kind of 'happy' prison for a week.

As for Nextgen's development of interactive queues, I have the feeling that they might have something to do with the so-called xpass. They seem over the top and outlandish now, but they might not when xpass is released. Imagine the fun for stand-by crowds; getting to stand outside and play with a pipe organ for 30 minutes before you move onto the next interactive for 30 minutes.

Sorry to sound so austere but this is what I feel Disney is working on in the long run.

Very well said and 100% agreed too.


This system is designed to control the guests movements, hence also the new "hub" they have set up in the park as well. Too much crowd in Fantasyland? Dispatch a parade. Peter Pan's line too long? Ride suddenly breaks down, clear the queue. Its too much control.
 
What about stuff like the mouse knowing that you haven't paid him his money for dinner so you start getting repeated spam to your phone making suggestions based on everything you ever ate in the park or even bought at a grocery store or pharmacy?
 
Mythbusters did an episode on them and it got banned :look:

I never knew this but have further researched and found it to be the truth. What was behind all of this... MONEY. Capitalism can be a viper with a friendly smile. Disney Corporate is no better than Enron or Wallstreet or all of the banks holding mortgages. Makes one want to go and live in a cabin in the woods and shoot a rabbit for supper.
 
So Disney has rolled out its first use of the NextGen tech to enhance the guest experience.

At All Star Sports they have installed RFID Chip readers in the soda fountians. And every cup will have to have an activated chip for the soda fountain to work. Every cup that you buy will have an RFID Chip that is activated for 90 mins. After that the fountian will not work. If you buy one of the refillable souvineer mugs, it will be activated for the number of days that you pay for.

So Disney can't fix the monorails or the Yeti, but they can spend $1.5 BILLION to stop people from getting too much soda and spam your phone with high pressure sales of on ride photos. Yeah, I'm really loving how this NextGen thing is kicking up the vacation experience.
 
So Disney has rolled out its first use of the NextGen tech to enhance the guest experience.

At All Star Sports they have installed RFID Chip readers in the soda fountians. And every cup will have to have an activated chip for the soda fountain to work. Every cup that you buy will have an RFID Chip that is activated for 90 mins. After that the fountian will not work. If you buy one of the refillable souvineer mugs, it will be activated for the number of days that you pay for.

So Disney can't fix the monorails or the Yeti, but they can spend $1.5 BILLION to stop people from getting too much soda and spam your phone with high pressure sales of on ride photos. Yeah, I'm really loving how this NextGen thing is kicking up the vacation experience.

Really? Thats disgusting.
 
So Disney has rolled out its first use of the NextGen tech to enhance the guest experience.

At All Star Sports they have installed RFID Chip readers in the soda fountians. And every cup will have to have an activated chip for the soda fountain to work. Every cup that you buy will have an RFID Chip that is activated for 90 mins. After that the fountian will not work. If you buy one of the refillable souvineer mugs, it will be activated for the number of days that you pay for.

So Disney can't fix the monorails or the Yeti, but they can spend $1.5 BILLION to stop people from getting too much soda and spam your phone with high pressure sales of on ride photos. Yeah, I'm really loving how this NextGen thing is kicking up the vacation experience.

I can see Six Flags doing this but Disney? This is just wrong.
 
100% agreed

--- Update ---



Very well said and 100% agreed too.


This system is designed to control the guests movements, hence also the new "hub" they have set up in the park as well. Too much crowd in Fantasyland? Dispatch a parade. Peter Pan's line too long? Ride suddenly breaks down, clear the queue. Its too much control.

I don't know where you got that crap but Disney has never brought down an attraction because the queue was too long. Having worked in attractions at Disney, I know first hand how the "system" works. Disney would only shut down an attraction ONLY if it effects the safety of the guests. Crowd control and any other "Big Brother" type thoughts you might have on the subject have nothing to do with it.

--- Update ---

So Disney has rolled out its first use of the NextGen tech to enhance the guest experience.

At All Star Sports they have installed RFID Chip readers in the soda fountians. And every cup will have to have an activated chip for the soda fountain to work. Every cup that you buy will have an RFID Chip that is activated for 90 mins. After that the fountian will not work. If you buy one of the refillable souvineer mugs, it will be activated for the number of days that you pay for.

So Disney can't fix the monorails or the Yeti, but they can spend $1.5 BILLION to stop people from getting too much soda and spam your phone with high pressure sales of on ride photos. Yeah, I'm really loving how this NextGen thing is kicking up the vacation experience.

The NextGen initiative is Bob Iger's thing. If you have a problem with the Monorails and the Yeti send an email to Meg Croftin. Also while we're on the topic of the Yeti, it's not going to be fixed for a long time. In order to fix the problem they would have to bring the ride down for an extended period of time which Animal Kingdom cannot afford.