This wins the interwebs for the dayMore like Lol-Star, amirite?
I'm sure one of us who are members here and there would be more than happy to post them for you, with your permission of course.I would, but that means I'd have to join.... *shudders*
I once stayed at the New Orleans resort which I paid good money for. It would take 30+ minutes for the bus to arrive so I spoke to the manager. When I did, she just told me, I'll look into it. I was so pissed off. Isn't that a major reason why people stay on property, for easy transpiration to the parks. Anyways, I sent them an email and they gave me free fast passes for my next visit. What a joke.
I would, but that means I'd have to join.... *shudders*
This is really disappointing to hear, BriMan. We have stayed at everything from value through deluxe at Disney (even stayed at Swan and Dolphin) and have enjoyed every stay without these type of issues, but hate to hear customer service going downhill (at least for this trip). Any hotel (Disney, Universal, unaffiliated) can have issues pop up and it boils down to how they respond--something it seems like they failed at in this instance. I had a horrible issue with a Hilton not to long ago and I explained the issue to guest services and they were so apologetic and addressed the issue (even after I got home), that I ended up feeling better about them than before the screw-up. Anyway, I hope the rest of your honeymoon made up for it!
It was, thanks!
I get it. Things happen. I worked for Carnival when the Triumph got stuck in the Gulf. What happened was out of Carnival's control, but they tried everything to make the passengers happy. A majority of guests were quite happy with their treatment and compensation after it was all said and done. (I'm not looking for comp, FWIW.)
What's funny is during our leg in Savannah, we arrived at our hotel 30 min before check-in. It was our "fault" but because we had to wait, the hotel gave us a couple of free drink coupons to enjoy at the rooftop bar. Those are the little things you don't expect, but remember forever.
Did you stay at the Bohemian? I've frequented that bar a lot since it opened.
Brian causing waves all across the internets today
Disney, Universal, Holiday Inn, I would have felt the same thing regardless of the chain and know you guys don’t have an agenda against some parks. Heck, everyone remembers HTF’s attack of the killer ants horror story his first time at Cabana, he sure didn’t sugar coat that.
It just sucks since you expect to receive a higher level of accommodations and customer service first being that its “Disney” and second in that it’s a “deluxe” resort. Then the fact that they didn’t even try to make the situation better while you were there is inexcusable
That's exactly where we stayed. Loved it!